• Please obtain a Return Authorization Number by contacting our office via SFSPATCHES@AOL.COM within 10 days of merchandise receipt. THIS IS REQUIRED! You should receive a reply within 24 hours. Products returned without proper written authorization and marking (Return Authorization Number MUST be written on 3 sides of the shipping carton) will be rejected at the Shipping Dept.
• No cash/credit refunds or exchanges after 14 days of receipt of goods, no refunds or exchanges on custom orders and/or worn items.
• All merchandise MUST be in its original, new condition. Please do not remove any tags or dispose of the receipt or shipping box until you are satisfied with your purchase. Unworn or unused items that have had the tags removed will be subject to a 20% re-stocking fee.  that have been worn or items that have been used will not be accepted for exchange or refund.
• SFS DOES NOT refund shipping charges on returned items.
• SFS DOES NOT refund shipping charges on item(s) returned for exchange, though we will ship the exchanged item(s) back to the customer free of charge. Note: if you return an item for exchange, SFS  will ship your exchanged item to you free of charge. However, if you return the item more than once for exchange, you will be charged for Shipping & Handling.
• If a mistake was made on our part, we will pay up to $10.00 for return shipping. For customer mistakes (wrong item ordered, , etc.), customer must pay for return shipping.
• It is the customer's responsibility to ship an item back to Squadron Flight Shop for return or exchange. It is NOT the responsibility of SFS  to pick-up a customer's return/exchange item at the customer's business or residence. Please insure item(s) to be shipped back to SFS  for return or exchange.
• Your sales receipt must accompany the merchandise being returned or exchanged. Returns or exchanges will not be accepted without receipt.
• Merchandise must be returned in the original shipping carton, with the return authorization number written on the outside of the box on 3 sides. Returns or exchanges will not be accepted without return authorization number.
• Please allow 10to 30 business days to process exchanges (not including shipping time). Please allow three weeks to process all returns.
• All sales shipped outside the USA are FINAL*. No refunds/exchanges on items shipped outside the USA. *Exception: orders from active-duty US Military personnel, shipped to all APO and FPO addresses.
• All special order sales are FINAL.
• Important! When you receive your package, DO NOT open the box with a sharp object! US Wings will NOT accept returns on items that have been cut with a knife while opening the box!
• Note on Free Gifts: If you received a free gift with your purchase  the gift MUST be returned if you return the items for a refund or credit. If you fail to return the gift, the retail price of the gift will be deducted from your refund.
• For Corporate Customers, Returns on Large (Quantity) Orders: All returned merchandise must be in new, unused condition. There is a 20% restocking fee for returned merchandise.

Send returns or exchanges to: